CVE-2025-12420

A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform. ServiceNow has addressed this vulnerability by deploying a relevant security update to hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.

CVSS v3 9.8 CRITICAL

9.8^/10

CVSS v3 : CRITICAL

Vector :

Exploitability : 3.9 / Impact : 5.9

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required NONE

User Interaction NONE

Confidentiality Impact HIGH

Integrity Impact HIGH

Availability Impact HIGH

Scope UNCHANGED

References

Link	Resource
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2587329	Vendor Advisory

Configurations

Configuration 1 (hide)

OR	cpe:2.3:a:servicenow:now_assist_ai_agents::::::::
	cpe:2.3:a:servicenow:now_assist_ai_agents::::::::
	cpe:2.3:a:servicenow:virtual_agent_api::::::::
	cpe:2.3:a:servicenow:virtual_agent_api::::::::

History

No history.

Information

Published : 2026-01-12 22:16

Updated : 2026-01-27 20:25

NVD link : CVE-2025-12420

Mitre link : CVE-2025-12420

CVE.ORG link : CVE-2025-12420

JSON object : View

Products Affected

servicenow

now_assist_ai_agents
virtual_agent_api

CWE

CWE-250

Execution with Unnecessary Privileges

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